Frequently AskedQuestions
Installation, safety, costs — answers to the most common customer questions
What makes HeTone's equipment special?
Universal vehicle compatibility. For public spaces, the system supports management and billing integration. Our equipment is manufactured byPhihong (2457) — known for high quality and reliability. Phihong holds a global market share for heavy-duty vehicle chargers of 90%.
- J1772 spec — compatible with all vehicles
- Manufactured by Phihong (2457), an international leader
- Largest distributor in Taiwan, with installation insurance coverage
Can I install a charging point at home? How does it work?
HeTone arrangesan on-site survey by professional technicians. The process evaluates:
- Current installation environment
- Electrical configuration of the residence/site
- Selected charging equipment
These three aspects are assessed for safety and installation requirements. Beyond understanding past usage habits, we verify the power source is within safe load capacity, andfinally provide a complete planning report.
Will the electricity bill be expensive?
Not at all!In this era of high gasoline prices, compared to fuel costs,EV charging is much cheaper, saving significant transportation costs over time.
Actual costs vary by tariff plan and charging time (off-peak/peak). During the site survey, we help analyze the most suitable tariff plan for you.
Can't find your answer?
Our professional team is here to help — whether for site survey, equipment selection, or electrical planning, we're happy to assist.